Source-backed pricing index
AI customer support agent pricing compared
Intercom Fin, Zendesk AI agents, Gorgias AI Agent and Tidio Lyro do not sell the same unit. This index puts the billing meter, handoff rule and base-platform dependency next to the published price—so a low-looking AI rate does not hide seat, ticket or quota costs.
Official vendor pricing pages checked . Re-verified weekly; sources watched daily.
Published outcome rate
Intercom Fin
$0.99 per outcome, plus the relevant platform seats and other usage.
Resolution meter
Zendesk AI agents
Committed and flexible automated-resolution rates vary with regional pricing and edition allowances.
Double-meter alert
Gorgias
An AI interaction has its own price and also counts as a helpdesk ticket.
Price, meter and handoff comparison
A published price state is more useful than a made-up conversion. We leave regional rates, quote-led volume and separately metered helpdesk costs explicit.
| Tool | Public price | Billing meter | Human handoff / billing rule | Channels & integrations | Best fit |
|---|---|---|---|---|---|
Intercom Fin AI Agent Official pricing → | $0.99 per Fin outcome Intercom lists Fin at $0.99 per outcome, with a minimum monthly commitment (for example, 50 outcomes). Intercom teammate seats and other usage can be additional charges. | Outcome-based AI usage plus a customer-service platform plan | An outcome can include a Fin workflow or handoff; Intercom says the customer is charged once per conversation. | Fin can be used with Intercom and existing helpdesks; the official pricing FAQ specifically names Salesforce among compatible tools. | Teams comparing a clearly published AI-resolution meter with helpdesk-seat and channel costs |
Zendesk AI agents Official pricing → | Published automated-resolution usage; regional currency applies Zendesk's official French regional pricing page shows €1.50 per committed automated resolution and €2.00 per flexible automated resolution. Included automated-resolution allowances vary by edition and number of agents; confirm your locale before budgeting. | Per-agent Suite edition plus committed or pay-as-you-go automated resolutions | The listed meter is an automated resolution, so model only tickets fully resolved without a human agent in that usage line. | Zendesk positions AI agents across customer-service channels; Copilot and other modules have separate plan or add-on terms. | Zendesk teams that need to separate AI resolutions from agent-seat and Copilot costs |
Gorgias AI Agent Official pricing → | $0.90 per AI interaction annually; $1.00 monthly Gorgias says AI Agent interactions cost $0.90 each on annual plans or $1.00 each on monthly plans. Each AI interaction also counts as a helpdesk ticket, so include the plan's ticket allowance and ticket overage in the same scenario. | Helpdesk ticket subscription plus AI-interaction usage | If a support agent replies within 72 hours of an AI Agent resolution, Gorgias says that automated interaction is not charged a second time. | An ecommerce-focused helpdesk and AI Agent with flows, order-management automation and channel-based ticketing. | Ecommerce teams that can model AI resolutions and ticket volume together |
Tidio Lyro AI Agent Official pricing → | Usage calculator / quote-led at higher volume The official calculator lets buyers choose monthly Lyro AI conversation quotas. It lists the first 50 Lyro AI Agent conversations as a one-off free allowance and directs buyers above 1,000 Lyro AI conversations or 2,000 billable conversations to a custom plan; no stable universal per-conversation rate is displayed for this index. | Billable-conversation volume plus Lyro AI conversation quota | The calculator distinguishes AI-automated conversations from live conversations and tickets for the team. | Lyro can be used with the Tidio platform or as an AI Agent connected to Zendesk, Salesforce or another helpdesk. | Buyers who can compare a selected monthly quota rather than assume a flat per-resolution rate |
A practical cost scenario
- Start with monthly inbound conversations by channel and the human agent seats you still need.
- Estimate only the conversations each vendor’s definition would count as a fully automated outcome, resolution or interaction.
- Apply included allowances, commitment minimums and flex/overage terms before comparing rate cards.
- Check whether an AI resolution also consumes a ticket, conversation or channel allowance.
- Keep implementation, knowledge-base cleanup and human quality review outside the vendor license comparison.
Commercial-link status
AI Pricing Guru has no verified affiliate relationship with the vendors in this index as of the checked date. Vendor links are direct, non-affiliate links to official pricing sources; inclusion is based on pricing-model fit.
Frequently asked questions
Which AI customer support agent is cheapest?
There is no defensible universal winner. Intercom charges per outcome, Zendesk charges per automated resolution, Gorgias charges for an AI interaction that also counts as a ticket, and Tidio prices selected conversation quotas. Start with your expected human-handled tickets, fully resolved AI conversations and required agent seats.
Are outcomes, resolutions and AI conversations the same?
No. Each vendor defines its meter differently. Treat the vendor definition and its handoff rule as part of the price. Do not multiply a published rate by every inbound ticket unless the vendor calls every ticket a billable unit.
What should a support AI pricing scenario include?
Separate the helpdesk subscription or agent seats, AI usage, included allowances, ticket overages, channels, and the share of conversations actually resolved without a human. Then compare annual commitment and flex usage on the same traffic assumptions.
How current are these prices?
This structured comparison is checked weekly against official vendor pages and its sources are watched daily. The date above is taken from the data file that renders the page.
Price states and capabilities come only from the linked official vendor pages. An outcome, automated resolution, AI interaction and conversation are not interchangeable billing units, so this index does not convert them into a universal cost or imply a comparable automation rate.
Related reading: AI models for customer support · pricing methodology.